OPPORTUNITIES

Main responsibilities:
 Actively listen to customers and respond in a professional and confident manner, identifying
customer requirements, responding to emails, faxes, phone calls and Web Shop, resolving
problems at first point of contact.
 Build rapport with customers.
 Provide accurate information regarding all products, material specifications, and general thread
uses.
 Sales order entry in business operating system, place and change sales orders, create
customer pricing, set up new customers, update existing customers, send samples.
 Keep an accurate log of customer orders taken daily.
 Support for all outside sales in order entry function.
 Continuous improvement training to increase skill set, cross training and increase depth of
product knowledge to improve customer experience.
 Reporting on customer sales activity to management.

Knowledge, experiences, education, skills, personal competencies and behaviors:
 High School/GED diploma.
 Knowledge and experience of the business operating system.
 Experience with order entry and sales working environment.
 Knowledge and experience with Microsoft Office 2010, Outlook, Word, and Excel.
 Excellent communication, both written and verbal.
 Workflow is sporadic, must be organized and able to multi task.
 Ability to prioritize workload and make decisions in line with company policy.
 Must be able to work with a team environment as well as on individual tasks.
 Ability to build relationships
 High degree of personal integrity and confidence.
 Take initiative to suggest improvements to work flow and procedures.